Return / Exchange Policy
Return / Exchange
If you decide within 30 days from delivery that the product your ordered just didn't work out, here’s what we’ll do...
If the order came with a defect on our part, we’ll cover the shipping. 100%.
If you just wanna make a return or swap your size or something, that’s great, just follow the instructions below and we’ll do the rest.
Our only rule is orders MUST be returned unworn, unwashed and unyucky.
Please allow 5-7 working days for your refund to process once we receive your return or exchange.
How to Submit a RETURN Request
1. Log in to your account — enter your email address, and then click Continue to receive a login code in your email account. Open the email sent from our store and copy the six-digit verification code included in the email.
2. Go back to the online store, and then enter the six-digit verification code.
3. Click the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Request return.
EXCHANGES:
If you would like to EXCHANGE, follow the same procedure EXCEPT when selecting why you are returning, please select the 'other' option so that you can write us a note letting us know what size you would like to exchange for.
If your return/exchange request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
If you have any questions or need assistance, please do not hesitate to reach out to us at drycreekwranglershop@gmail.com.
PLEASE NOTE:
We can provide shipping labels for domestic customers only. International customers will need to provide their own shipping labels.
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